World Host Certificate

Since WorldHost was launched in Northern Ireland in January 2012, over 1,700 people have received accreditation for the customer service training programme.

Three members of the Causeway Coast & Glens Heritage Trust staff, Tierna McAlister,  Tiarnan McCarry and Carole O’Kane have been accredited with this very notable certification.

WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide. Originally developed in Canada and widely recognised as the global leader for visitor welcome, the training has been adapted for use in Northern Ireland by People 1st and gives front-line staff a comprehensive grounding in the principles of customer service and acting as an ambassador for their local area.

NITB, in a strategic partnership with People 1st and the Department for Employment and Learning (DEL), is rolling out WorldHost in Northern Ireland to improve the standards of customer service across the hospitality, passenger transport, leisure and tourism industry and capitalise on the opportunities in 2012 and 2013.


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